Refund policy

We offer a 60-day return policy, meaning you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at info@tryavelis.com.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted.

For any questions about returns, please contact us at info@tryavelis.com. 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate and resolve the issue.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable products (like food, flowers, or plants), personalized products (such as custom orders or personalized items), and personal care goods (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@tryavelis.com.